Cancellation Policy
This Cancellation Policy outlines the guidelines for cancelling bookings and reservations made through our company. Please read this policy carefully before making any reservations. If you have any questions or concerns, feel free to contact our customer support team for assistance.
Reservation Confirmation
- Your purchase does not automatically guarantee a reservation. Your purchase will be confirmed via email within one to two business days. The cancellation fee policy will take effect once you submit your reservation.
- If your purchase cannot be confirmed for any reason, we will fully refund your purchase without any additional charges.
- We recommend each customer read and review the cancellation policy and consider purchasing a Travel Insurance policy.
What CAN be Refunded:
- Some tours may require a minimum number of travelers to operate. The affected traveler will be fully refunded or may choose a similar tour product as a substitute. Should this occur, it would be under very rare circumstances.
- Please note that the product substitute chosen by the traveler may be more expensive than the original product and therefore may be subject to an additional cost.
- Any additional refunds based on extenuating circumstances will depend on the individual tour operator.
What CANNOT be Refunded:
- All hotel and tour schedules are arranged ahead of time. Any person failing to appear on the day of departure will not be refunded.
- No refund will be given for any portions of the tour unused by the traveler after tour departure regardless of circumstances.
- Airfare is completely non-refundable and non-changeable for tours when airfare is included in the final price.
- Hotel extensions and Instant Confirmation products (admission tickets, city passes, etc.) cannot be exchanged or refunded once confirmed.
Our Cancellation Policy
The Cancellation Policies listed below apply to all reservations unless the tour booked has specific rates or fees listed under “Special Notes.” Please carefully review the “Special Notes” of your tour prior to booking. Please know that Clara Travel & Tourism will always adhere to individual tour policies when applicable.
- Cancellation Made Within 6 days prior to departure: Non-refundable
- Cancellation Made 7-15 Days Prior to Departure Date: 50% of total purchase amount can be refunded
- Cancellation Made 16-24 Days Prior to Departure Date: 75% of total purchase amount can be refunded
- Cancellation Made 25 or more Days Prior to Departure Date: 100% of total purchase amount can be refunded
- Please note that cancellation fees are calculated based on the date we receive your signed Cancellation Request Form and travel service start date.
- The notification day and departure day are NOT counted. For example, if the tour departure day is April 4th, we receive the official cancellation request on April 1st, it will be counted as 2 days prior to the departure date.
- If a tour is scheduled to depart within the next 6 days, we will not change a traveler’s departure date and will not offer a refund.
- ll cancellations must be made directly with Clara Travel & Tourism, not with tour providers
- In most cases, reservations paid by wire transfer, cash deposit, or money order/traveler’s check/cashier’s check will be refunded via online payment or check. For refunds processed by wire transfer, any associated wire transfer fee will be deducted from the overall refund amount.
- For refunds processed by credit card or online payment, there will be a 6% transaction fee that will be deducted from the overall refund amount. The refund amount can also be credited directly to your account for future bookings without any transaction fee.
Free Cancellation for Single Day Tours/Activities
- Cancel at least 7 Days in advance of the start date of the experience for a full refund.
- Admission tickets/passes or skip-the-line tickets are excluded. Please check special notes as some tours are non-refundable
How to Cancel a Reservation
We will process your cancellation/refund request within one to seven business days. We will NOT acknowledge any verbal/over-the-phone request or voicemail. Verbally speaking with our customer service representatives without email will not guarantee that your cancellation has been processed or acknowledged. Please make sure to email us for cancellation requests with your reservation number.
Need help?
If you have any questions or need assistance regarding our Cancellation Policy or any other inquiries, please contact us using the following details:
Clara Travel & Tourism Office:
The Light Commercial Tower, Office No.504, Arjan, Al Barsha South – 3, Dubai – UAE
